Operations & Logistics Management


In essence, at its core, business is about providing a superior product or service. The operations function of the organisation consists of all the activities that produce what the organization produce. It is the function that creates the value that its customers seek. This course analyses the processes used to deliver products to the marketplace. Several “world class” firms have demonstrated that effective operational management can be a potent and competitive weapon. This course addresses the key operations and logistical issues in service and manufacturing operations, which have strategic as well as tactical implications. Both quantitative and qualitative techniques and principles, used by leading organisations, are examined.
Learning Outcome:

• Explain the fundamentals of operation and logistics management.
• Apply theoretical knowledge coupled with work experience to solve real life problems in various scenarios in class.
• Evaluate the business environment and select the correct methods and techniques to achieve the optimum solution.


Course Content

• Defining operations and operations management
• Roles of the operational manager and product design / service design
• The transformation process and operations strategy
• Different types of operations – operation characteristics
• Internal customers and internal suppliers relationship
• Performance objectives and the internal supplier / customer
• Capacity and buffering operations and the supply network perspective
• Inventory planning and control with Total Quality Management
• Enterprise Resource Management (ERP) and Materials Requirement Planning (MRP)
• Learn synchronisation and Just-in-Time (JIT)