| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0717 |
| saqa-us | 12433, 252031, 117853, 252042 |
| nqf-level | NQF 5 |
| credits | 25 |
| entry-requirements | Communication & Mathematical Literacy at NQF 4 |
| training-options | Online & Face-to-Face |
| minimum-learners-required | (1) Online & (1) Face-to-face |
Advanced Communication & Emotional Intelligence in Debt Recovery
This programme equips debt collection professionals with advanced communication, emotional intelligence, and ethical negotiation skills for managing sensitive client interactions effectively.