| qualification-type | Certificate of Completion |
|---|---|
| duration | 2 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| Programme ID | PA0011 |
| saqa-us | 10052 & 10054 |
| nqf-level | NQF 5 |
| credits | 12 |
| entry-requirements | Communication & Mathematical Literacy at NQF 4 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Advanced Customer Service Excellence
This programme equips participants with the knowledge and practical skills to monitor, evaluate, and improve customer service within business or contact center environments, enhancing overall service quality and customer satisfaction.