| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0971 |
| saqa-us | 14927, 14938, 14919, 14963, 10313 |
| nqf-level | NQF 4 |
| credits | 30 |
| entry-requirements | NQF Level 4 qualification |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Advanced IT Support & Technical Problem Solving
This programme equips participants with the knowledge and practical skills to diagnose and resolve IT support issues, deliver professional technical support, and provide quality customer service in accordance with organisational standards and service level agreements.