| qualification-type | Certificate of Completion |
|---|---|
| duration | 2 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0853 |
| saqa-us | 119472 & 242829 |
| nqf-level | NQF 4 |
| credits | 10 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online & Onsite |
| minimum-learners-required | (1) Online & (1) Onsite |
Customer Service & Call Centre Skills
This programme equips future call centre agents with key telephone communication and customer service skills to effectively engage customers, uphold service standards, and respond to feedback and language cues.