| qualification-type | Certificate of Completion |
|---|---|
| duration | 3 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0783 |
| saqa-us | 10053 & 10054 |
| nqf-level | NQF 5 |
| credits | 14 |
| entry-requirements | Communication & Mathematical Literacy at NQF 4 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Relationship Excellence
This programme develops practical CRM skills to help professionals build strong customer relationships, deliver consistent service excellence and support a customer-focused culture in South African organisations.