| qualification-type | Certificate of Completion |
|---|---|
| duration | 2 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0853 |
| saqa-us | 119472 & 242829 |
| nqf-level | NQF 4 |
| credits | 10 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online & Face-to-Face |
| minimum-learners-required | (1) Online & (1) Face-to-face |
Customer Service & Call Centre Skills
This programme equips participants with practical skills in telephone communication, customer service, and problem-solving to perform effectively as call centre agents.