| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| Programme ID | PA0411 |
| saqa-us | 114974, 114959, 113924, 242829, 8962, 8964, 118028 |
| nqf-level | NQF 4 |
| credits | 31 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service & Frontline Operations
This programme equips participants with foundational customer service, communication, and ethical skills to interact professionally and effectively in diverse workplace environments.