| qualification-type | Certificate of Completion |
|---|---|
| duration | 3 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0960 |
| saqa-us | 7790, 13929, 110023, 13912 |
| nqf-level | NQF 3 |
| credits | 17 |
| entry-requirements | Communication & Mathematical Literacy at NQF 2 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Business Administration & Telephone Etiquette Skills

This programme equips participants with administrative, communication, and teamwork skills to handle calls professionally, coordinate meetings and events, prepare accurate reports, manage logistics, and work effectively within a team in a business environment.


