| qualification-type | Certificate of Completion |
|---|---|
| duration | 3 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| Programme ID | PA0082 |
| saqa-us | 242816, 242815, 242829 |
| nqf-level | NQF 4 |
| credits | 15 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service Excellence & Ethical Leadership
This programme equips participants with the skills to monitor, evaluate, and improve customer service delivery, ensuring high standards and alignment with organisational goals.