| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| Programme ID | PA0421 |
| saqa-us | 118028, 14050, 114215, 114589 |
| nqf-level | NQF 4 |
| credits | 20 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service Supervisor
This programme provides supervisors, team leaders, and service staff with essential skills in service improvement, mentoring, time management, and customer satisfaction to enhance performance across retail, community, and business unit environments.