| qualification-type | Certificate of Completion |
|---|---|
| duration | 1 Month |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0118 |
| saqa-us | 242829 |
| nqf-level | NQF 4 |
| credits | 5 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service & Quality Monitoring
This programme equips participants with the knowledge and practical customer service skills needed to monitor, evaluate, and improve service delivery, customer satisfaction, and customer relationships within an organisation.
Please contact us if you are interested in this course.