| qualification-type | Certificate of Completion |
|---|---|
| duration | 1 Month |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0118 |
| saqa-us | 242829 |
| nqf-level | NQF 4 |
| credits | 5 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service & Quality Monitoring
This programme equips participants with the knowledge and practical customer service skills needed to monitor, evaluate, and improve service delivery, customer satisfaction, and customer relationships within an organisation.