| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0543 |
| saqa-us | 8252, 8255, 12609 |
| nqf-level | NQF 5 |
| credits | 22 |
| entry-requirements | Hold a qualification or demonstrate competence at NQF Level 4 or equivalent |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Retail Customer Service Excellence
This programme equips participants with the knowledge and practical skills to prepare professional business reports, deliver excellent customer service, and build effective workplace relationships that support organisational performance.