| qualification-type | Certificate of Completion |
|---|---|
| duration | 4 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0717 |
| saqa-us | 12433, 252031, 117853, 252042 |
| nqf-level | NQF 5 |
| credits | 25 |
| entry-requirements | Communication, Mathematical & Computer Literacy at NQF 4 |
| training-options | Online & Face-to-Face |
| minimum-learners-required | (1) Online & (1) Face-to-face |
Advanced Communication & Emotional Intelligence in Debt Recovery
This programme equips debt collection professionals with advanced communication and emotional intelligence skills to manage sensitive interactions ethically, resolve conflict effectively, and uphold organisational integrity in a workplace context.