| qualification-type | Certificate of Completion |
|---|---|
| duration | 3 Months |
| programme-type | Category B – Workplace-Based Learning Programme |
| programme-id | PA0101 |
| saqa-us | 7791, 7836, 7790 |
| nqf-level | NQF 4 |
| credits | 10 |
| entry-requirements | Communication & Mathematical Literacy at NQF 3 |
| training-options | Online, Blended & Face-to-Face |
| minimum-learners-required | (1) Online, (1) Blended & (1) Face-to-face |
Customer Service & Cultural Awareness
This programme develops skills for effective communication, cultural awareness, conflict resolution, and supporting new staff to foster a positive workplace.